Planet 7 Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Planet 7 Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you acknowledge that you have read, understood and accepted these Terms, together with any specific rules displayed for individual games, services or promotions.

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1. Acceptance, eligibility and access

These Terms apply to the Planet 7 Casino website, account services, games, promotions and related features. They should be read together with any other information published on the website, including game rules, promotional conditions, privacy information and responsible gambling guidance. If a specific game or promotion contains additional conditions, those conditions will apply to the relevant activity and form part of these Terms.

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You must only use the website where online gambling is lawful for you. Players in Australia are responsible for understanding and complying with the laws that apply to their location, age and use of gambling services. Planet 7 Casino may restrict or refuse access where a service is not available, permitted or suitable in a particular location. You must not attempt to bypass location controls, technical restrictions or other access measures.

You must be of the legal gambling age applicable to you and must provide truthful information when using the website. Access is not permitted to anyone who is under the required legal age, is prohibited from gambling by law, or has asked to be excluded or restricted from gambling services. We may ask for information or documents to confirm age, identity, location or eligibility before allowing continued access.

You may use the website for personal, recreational purposes only. You must not use an account for another person, operate accounts on behalf of another person, or allow another person to use your account. Commercial use, automated access, data scraping and any activity designed to interfere with the website or its games are not permitted.

Changes to these Terms

The Terms may be updated from time to time to reflect changes to the website, services, legal requirements, security procedures or business practices. The current version will be made available on the website. Where a change is important, reasonable notice may be provided through the website or account area. Continuing to use the website after updated Terms are published means that you accept the revised wording. If you do not agree, you must stop using the website and follow the available account closure process.

2. Accounts, information and verification

Some features require you to create a personal account. You must provide complete, accurate and current information and update it when circumstances change. Information may be used to manage your account, process transactions, meet legal and security obligations, prevent fraud and support responsible gambling. Providing misleading, incomplete or false information may result in access being limited, transactions being reviewed or the account being closed.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share it with anyone and take reasonable steps to protect the device and email account used to access the website. If you believe that someone else has accessed your account, notify the operator through the support channel shown on the website as soon as possible and stop using the account until it can be reviewed.

The operator may carry out identity, age, address, payment and source-of-funds checks where reasonably required. You may be asked to provide acceptable documents or information within a reasonable period. Reviews can be required before deposits, withdrawals, bonuses or other account activity are completed. A transaction or account may be placed on hold while checks are carried out.

You must not create or maintain more than one account unless the operator has expressly authorised this. Duplicate, linked or suspicious accounts may be reviewed together. If an account is closed, suspended or restricted, you must not open another account or try to use another person's account to continue playing.

Keep your account information accurate and up to date.
Use only payment methods that you are authorised to use.
Do not share account access or permit another person to gamble through your account.
Co-operate with reasonable identity, security and responsible gambling checks.
Tell the operator promptly if you identify an error, unauthorised activity or security concern.

3. Deposits, withdrawals and gameplay

Deposits must be made using an approved payment method in your own name, unless another arrangement has been expressly accepted. You must ensure that you have permission to use the payment method and that the information supplied is correct. Payment providers may apply their own terms, fees or processing requirements. Planet 7 Casino does not control the policies of banks, card providers or other payment services.

Only funds that have been successfully received and credited to your account may be used for gameplay. A payment that is declined, reversed, charged back or otherwise cancelled may result in the relevant balance being adjusted and the account being reviewed. You must not attempt to deposit funds obtained unlawfully or use the website to move funds for another person.

Withdrawal requests are subject to account status, verification, payment checks, applicable game rules and any conditions clearly displayed at the time of the request. Funds may be returned through an approved method and may not always be returned through the same method used for a deposit. Processing time can depend on internal checks and the relevant payment provider. No particular processing period is promised unless expressly stated for a specific service.

You should check all transaction details before confirming a deposit or withdrawal. If you believe a balance, transaction or game result is incorrect, notify the operator promptly with enough information to allow an investigation. The operator may correct obvious technical or recording errors. If a game or transaction is affected by a system fault, communication failure or other technical issue, it may be cancelled or reviewed in accordance with the relevant game rules and applicable law.

Games are intended to be played for entertainment. Outcomes are determined by the applicable game system and rules. You must not use software, devices, strategies or techniques intended to manipulate a game, obtain an unfair advantage, interfere with another player or compromise website security. Suspected fraud, collusion, money laundering, bonus abuse or other prohibited conduct may lead to account restrictions, cancellation of affected activity and further action where appropriate.

Account balance and dormant accounts

You should regularly review your account balance and transaction history. The operator may contact you or apply reasonable procedures where an account has not been used for an extended period. Any handling of inactive balances will be carried out in accordance with applicable law and the information provided on the website. You remain responsible for maintaining secure access to your account and keeping your details current.

4. Promotions, bonuses and prohibited conduct

Promotions, bonuses, free plays and other offers are available only where expressly stated. Each offer may have its own eligibility requirements, expiry date, entry method, wagering conditions, game restrictions, maximum values, withdrawal rules or other conditions. You must read the specific promotional terms before accepting or using an offer. If there is a conflict between these general Terms and a specific promotional condition, the specific condition will apply to that promotion.

Unless the relevant offer says otherwise, a promotion is intended for one person and one account. The operator may refuse, withdraw or amend an offer where there is evidence of misuse, multiple accounts, coordinated activity, technical error, false information or a breach of the promotional terms. A bonus or related winnings may be removed where it was credited incorrectly or obtained through prohibited conduct.

You must not abuse a promotion by placing bets or using gameplay patterns designed primarily to satisfy a requirement without taking genuine part in the intended activity. You must not use automated tools, collude with other players, exploit software errors or deliberately delay a result. The operator may review account activity and may ask for information before releasing promotional value or processing a related withdrawal.

Read the full conditions attached to an offer before opting in.
Check whether an offer is available in your location and for your account.
Use only one eligible account unless the promotion expressly states otherwise.
Do not transfer, sell or exchange promotional benefits.
Do not rely on a promotion as a reason to gamble beyond your chosen budget.

5. Responsible gambling, privacy and general conditions

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Set a budget before you play, use available deposit or spending controls, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. Never chase losses, borrow money to gamble or increase your stakes because you feel you are due for a win.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support. You can use the responsible gambling tools made available through the website, including account restrictions or self-exclusion options where offered. You may also seek independent assistance from an appropriately qualified support service. A request for restriction or self-exclusion may affect access to the account and should be treated as an important protective step.

Personal information is handled in accordance with the Privacy Policy and applicable privacy requirements. By using the website, you acknowledge that information may need to be collected, used, stored and disclosed for account administration, payments, identity verification, security, fraud prevention, responsible gambling measures, customer support and legal compliance. You should review the Privacy Policy for further information about how personal information is managed.

The website and its content may be changed, suspended or withdrawn without notice where reasonably necessary. Although reasonable care is taken to keep the website available and accurate, uninterrupted access is not guaranteed. The operator is not responsible for delays or failures caused by events outside its reasonable control, including communications failures, payment provider issues, equipment problems, cyber incidents, maintenance or changes in law.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law or other mandatory requirements. Subject to those rights, you are responsible for reading the rules that apply to your activity and for using the website lawfully and responsibly.

Questions, complaints and account closure

If you have a question, identify an error, wish to make a complaint or want to discuss account closure, use the customer support or account assistance options displayed on the Planet 7 Casino website. Provide clear information and relevant transaction details so the matter can be reviewed. You should not continue using a service that you believe is unsafe, unauthorised or inconsistent with these Terms while an issue is being investigated.

The operator may suspend, restrict or close an account where required for security, verification, responsible gambling, legal compliance, non-payment, suspected fraud, breach of these Terms or any other legitimate operational reason. Account closure does not remove obligations that arose before closure. Any remaining balance will be dealt with in accordance with the applicable rules, verification requirements and law.