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Privacy Policy
This Privacy Policy explains how Planet 7 Casino may collect, use, store and share personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players, including how to request access, correction or deletion of personal data and how to withdraw consent to marketing.
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About this Privacy Policy
Planet 7 Casino respects the privacy of players and aims to handle personal information responsibly. This policy is written for players in Australia and applies to information collected through the website, account registration process, casino services, customer support channels and related online interactions. It should be read together with any other notices or terms displayed when a player uses a particular feature.
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Personal information means information that identifies a person or could reasonably be used to identify them. The information handled will depend on how a player uses the website and the services available to them. Some information is supplied directly by the player, while other information is created automatically when the website or account is used.
Providing some information may be necessary to open and operate an account, process transactions, complete verification checks, respond to support requests or meet legal and security requirements. If requested information is not provided, some services or account functions may not be available. Where consent is used as the basis for a particular activity, a player may withdraw that consent as described below.
This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version will be made available on the website. Players should check this page periodically so they remain aware of how information may be handled.
Information collected and why it is used
The type and amount of personal information collected depends on a player's relationship with Planet 7 Casino. The website generally handles information needed to provide gambling services, manage accounts, protect the platform and communicate with players. Typical categories may include the following:
- Account and identity details, such as a player's name, date of birth, residential information, username, account preferences and other registration details.
- Contact details, such as an email address or other information supplied when a player asks for assistance or receives account-related communications.
- Verification information, which may include identity documents, information shown on those documents, proof of address and other information needed to confirm identity, age or account ownership.
- Payment and transaction records, including deposits, withdrawals, wagering activity, payment method details, transaction references and records needed to investigate payment questions.
- Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location information and records of how the website is accessed.
- Cookie and usage information, including pages viewed, features used, session details, preferences, login activity and interactions with website content.
- Communications and support information, including messages, requests, feedback, account questions and records of steps taken to resolve an issue.
- Information connected with safety, security, fraud prevention and responsible use of the services, where it is relevant to account protection or compliance requirements.
This information may be used to create and maintain an account, provide casino services, remember preferences and support secure sign-in. It may also be used to process deposits and withdrawals, keep transaction records, respond to questions, investigate technical problems and provide important service messages.
Information may also be used for identity and age verification, anti-fraud checks, prevention of money laundering and other financial crime, detection of suspicious activity, protection against account misuse and the security of the website. These checks may include comparing information supplied by a player with information from verification or payment service providers. The purpose is to protect players, the platform and the wider payment system.
Personal information may be used to meet legal, regulatory, accounting, tax, dispute-resolution and other compliance obligations that apply to the services. It may also be used to monitor performance, troubleshoot faults, improve website functionality, understand general usage patterns and develop safer and more reliable services. Where information is used for analysis or reporting, reasonable steps may be taken to use it in a form that does not directly identify individual players.
Marketing communications are sent only where permitted and, where required, with the appropriate consent. Players can choose not to receive promotional messages without affecting their ability to receive essential account, security, transaction or service communications.
Sharing, security and retention
Personal information may be shared where this is reasonably necessary for the purposes described in this policy. Access is intended to be limited to people and organisations that need the information to perform a relevant function or meet an obligation. Categories of recipients may include payment providers, identity and verification services, technology and hosting providers, customer support platforms, security and fraud-prevention services, professional advisers and other service providers supporting the website.
Information may also be disclosed when required or permitted by law, or when disclosure is reasonably necessary to protect the rights, safety, property or security of Planet 7 Casino, players, service providers or other people. This may include responding to a valid request from an authorised public body, assisting with an investigation, enforcing applicable terms or dealing with a dispute, fraud event or security incident.
Service providers that receive personal information may only use it for relevant services or purposes and may be subject to confidentiality, security or contractual requirements. Information may be handled through systems or providers located in different places, including outside Australia, depending on the technology and services used. Appropriate steps are taken to support the secure handling of information when it is provided to another organisation.
Reasonable technical, organisational and administrative safeguards are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and restricted access to verification and transaction information. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. Other information may be retained where it is needed to resolve disputes, prevent fraud, protect the website or establish, exercise or defend legal rights.
When information is no longer required, reasonable steps are taken to delete it, securely destroy it or remove identifying details, subject to technical, legal and operational requirements. Backup copies may remain for a limited period while normal backup and security processes operate.
Cookies and your privacy rights
Cookies and similar technologies
Planet 7 Casino may use cookies and similar technologies to help the website work, keep sessions secure, remember selected settings and understand how the website is used. Some cookies are essential for account access, navigation, security and core features. Other cookies may support preferences, performance measurement, analytics or relevant communications.
A cookie is a small text file or similar identifier stored on a device by a website. Cookies can help recognise a returning browser and link activity to a session or selected preference. They do not by themselves necessarily identify a person, but they may be connected with account or device information when a player is signed in.
Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be viewed, deleted, blocked or limited. Blocking essential cookies may affect sign-in, security checks, navigation or other website functions, so some features may not operate properly when cookie settings are changed.
Access, correction and deletion
Subject to applicable privacy requirements and reasonable identity checks, players may ask what personal information is held about them and request access to that information. Players may also ask for inaccurate, incomplete or out-of-date information to be corrected. Where permitted, a player may request deletion of personal information that is no longer needed or is being handled unlawfully.
A deletion request may not remove every record. Information may need to be retained to meet legal obligations, complete security or verification checks, resolve a dispute, prevent fraud, maintain transaction records or protect legal rights. If a request cannot be completed in full, the reasons and any available alternatives will be explained where appropriate.
Withdrawing marketing consent
Players can withdraw consent to receive marketing communications by using an unsubscribe option in a promotional message, changing available communication preferences or contacting support@planet7casino.best. A withdrawal applies to future marketing activity and does not affect the lawfulness of marketing that took place before the withdrawal. Important account, security, payment and service messages may still be sent because they are necessary for operating the account or providing requested services.
How to make a privacy request
For access, correction, deletion or marketing consent requests, players should contact support@planet7casino.best and clearly describe the request. Including the account username, the type of request and any relevant details can help it be handled efficiently, but players should not send unnecessary passwords or complete payment credentials.
For security, additional information may be requested to confirm that the person making a request is the account holder. Requests are considered within a reasonable time and handled in line with applicable requirements. If a player is not satisfied with the response, they may have the option to raise a concern with a relevant privacy authority or seek another remedy available under applicable law.
