Betting Rules

These Betting Rules explain the general principles that apply when using Planet 7 Casino betting and gaming services. Product-specific rules, game information and the applicable Terms and Conditions should also be reviewed before placing a bet.

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1. About these betting rules

These rules are intended to help players understand how bets and gaming transactions are generally handled on Planet 7 Casino. They apply together with the website Terms and Conditions, Privacy Policy, responsible gambling information and any rules displayed for a particular game, sport, event or market. If a product has additional rules, those rules should be read before a bet is placed.

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The rules for a particular product may address matters such as eligible markets, minimum or maximum selections, bet types, settlement conditions, cancellations, postponed events, abandoned events, technical errors and the treatment of ties or dead heats. Because these matters can differ between products, the information shown on the relevant betting or game screen is important.

Players should only use the service where online gambling is lawful for them. Australian players are responsible for understanding the laws that apply in their state or territory, as well as any other local requirements that may affect their use of betting or gaming services. Nothing on this page is legal or financial advice.

Planet 7 Casino may update these rules from time to time to reflect changes to products, technology, legal requirements or operating procedures. The current version published on the website applies to future activity from the time it becomes available, subject to any rights that cannot legally be excluded.

2. Eligibility, accounts and player information

Only people who meet the applicable minimum age, identity and location requirements may open or use an account. In Australia, players should be at least 18 years old and must be legally permitted to access the relevant service. An account must be registered in the player's own name, and the information provided must be accurate, complete and kept up to date.

A player may generally be required to complete identity, age, location or source-of-funds checks before using certain functions. These checks support account security, fraud prevention, responsible gambling procedures and compliance with applicable obligations. If requested information is not provided, access to an account or transaction may be delayed, restricted or declined.

Players are responsible for keeping login details, payment information and access devices secure. Login credentials should not be shared with another person. Any suspected unauthorised access, incorrect account information or unusual account activity should be reported through the available support process as soon as possible.

Do not create or use an account on behalf of another person.
Do not allow another person to place bets using your account.
Do not maintain more than one account where the applicable terms prohibit duplicate accounts.
Use only payment methods that belong to you or that you are authorised to use.
Check account details and transaction information before confirming activity.

Where multiple accounts, inaccurate information, prohibited activity or other breaches are identified, the operator may take action under the applicable Terms and Conditions. Any action will be handled in accordance with those terms and applicable law.

3. Placing and accepting bets

Before confirming a bet, players should check the selected game, event, market, outcome, odds or displayed price, stake and any other information shown on the bet slip. A player is responsible for reviewing the bet details before submission. An on-screen selection or bet slip does not by itself mean that a bet has been accepted.

A bet is generally treated as accepted only when the platform confirms it. If a bet is rejected, interrupted or not confirmed, it should not be assumed to have been placed. Players should check their account history rather than repeatedly submitting the same bet, particularly where there has been a connection problem or delayed screen response.

The platform may suspend, limit, refuse or cancel a bet where permitted by the applicable rules. Reasons may include a market being closed or suspended, a pricing or display error, a technical issue, suspected misuse, a verification concern, a breach of the Terms and Conditions or a requirement to comply with law. Any resulting treatment of the stake or bet will depend on the relevant product rules.

Displayed odds, prices, game information and availability may change before a bet is confirmed. Where the platform presents a changed price or other material change for confirmation, the player should review the updated information before continuing. Once accepted, the bet will normally be governed by the terms and rules that applied at the time of acceptance, unless a correction or other treatment is required under those rules.

Select the intended game, event or market.
Choose the outcome or wager type and review the displayed details.
Enter the intended stake and check the total amount.
Read any product-specific rules or warnings shown before confirmation.
Submit the bet only when all details are correct.
Keep the confirmation or account-history record for future reference.

Players should not place a bet if they are unsure what an outcome means or how it will be settled. Information about a game or market is provided to assist with selection, but players remain responsible for understanding the wager they choose. A bet cannot normally be changed after acceptance unless the applicable product rules expressly allow it.

4. Results, settlement and account records

Bets are settled using the result or outcome specified in the applicable product rules. For event-based betting, settlement may rely on an official result, a recognised result source or another method described for the relevant market. For casino and other games, settlement follows the rules and outcome process displayed for that game.

The result used for settlement may not always be the first result seen in the media or on a third-party website. Corrections, official reviews, changes to a result or later information may affect settlement where the relevant rules permit it. Players should refer to the product rules and account history if a result appears different from an initial report.

Events may be postponed, rescheduled, abandoned, interrupted or completed under unusual conditions. The treatment of affected bets can vary according to the market and the relevant rules. Some selections may remain valid while others may be cancelled or declared void. The applicable rule will determine whether a stake is returned, a multi-selection is recalculated or another settlement method is used.

Where an obvious error, technical fault or incorrect result affects a bet, the operator may correct the account record or settle the bet in accordance with the relevant rules. This may include correcting an incorrectly displayed price, removing a duplicated transaction or applying the proper result after an official correction. Players should not attempt to take advantage of a known error.

Account history is the primary record of submitted bets, confirmations, outcomes and adjustments. Players should review it regularly and raise any concern promptly through the available support channel. A complaint should include enough information to identify the transaction, such as the date, product, bet reference and nature of the concern, without sending unnecessary personal or payment information.

If a dispute cannot be resolved through the usual review process, the matter may be handled under the complaints, dispute resolution or external review arrangements described in the applicable Terms and Conditions. Mandatory rights under Australian law are not removed by these Betting Rules.

5. Responsible play, security and fair use

Gambling should be treated as entertainment, not as a way to make money or recover losses. Players should decide a spending limit before playing, allow for losses within that limit and avoid gambling with money needed for everyday expenses. Never chase losses, borrow money to gamble or continue playing because of pressure, stress or an expectation that a win is due.

Set personal spending and time limits before starting.
Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
Keep gambling separate from household bills and other financial commitments.
Use available account, deposit, loss or time controls where offered.
Consider a cooling-off period or account closure if gambling no longer feels enjoyable or controlled.
Seek independent support if gambling is affecting finances, relationships, work or wellbeing.

The operator may apply responsible gambling checks, restrictions or account measures where appropriate. Players can use the responsible gambling information available on the website to learn about limits, breaks, self-exclusion and support options. These tools are intended to support informed choices, but they do not replace professional financial, legal or health advice.

Fraud, money laundering, collusion, identity misuse, manipulation of outcomes, automated abuse, exploitation of technical faults and other dishonest activity are not permitted. Accounts and transactions may be reviewed for security, integrity and compliance purposes. Where prohibited activity is suspected, access may be restricted while the matter is assessed and action may be taken under the applicable Terms and Conditions.

By placing a bet, the player confirms that they have read the relevant information, understand the nature of the wager and are using the service voluntarily. If any part of these rules is unclear, do not place the bet until clarification has been obtained through the available support options.